Gloria Goins is currently the Head of Health Equity, Growth and Business Partnerships at Amazon Pharmacy, reporting to the CEO. In this role, Gloria is charged with growing revenue, improving customer loyalty, and building new business partnerships to advance Amazon’s expansion into health care industry. Prior to joining the Amazon Pharmacy team, Gloria was the Global Head of Diversity and Inclusion for Amazon’s worldwide Consumer division where she managed a team dedicated to driving growth and sales for LatinX Black, and age 60+ customers.
Prior to joining Amazon, Gloria served as the Chief Diversity and Inclusion Officer for Bon Secours Mercy Health System. For three consecutive years, DiversityInc recognized Bon Secours as one of the 10 best healthcare systems for diversity and inclusion. Becker’s Hospital Review recognized Gloria herself as one of the top 15 chief diversity officers in the country to know. Also under Gloria’s leadership, Bon Secours achieved the highest employee engagement score in the organization’s history (the 99th percentile), and was recognized by the Gallup Organization as one of the Top Best Workplaces in the world.
Gloria is responsible for creating two world class Diversity and Inclusion organizations from their very inception. In this regard, Gloria served as the very first vice president of diversity for Cingular Wireless. Gloria’s team at Cingular received numerous national awards for outstanding initiatives that advanced the organization’s business objectives and profitability. Gloria also served as the very first Chief Diversity Officer at The Home Depot where she was as a senior member of the operations team with accountability for all employment, multicultural marketing, and business strategies for diverse and emerging markets.
Gloria earned a Master of Business Administration from Mercer University, a Juris Doctorate from the University of Pennsylvania School of Law, and a Bachelor of Arts degree in psychology from Stanford University.